MTN GHANA – SWIPE & WIN TERMS AND CONDITIONS

1. INTRODUCTION

The interactive game titled 'Swipe & Win' (hereinafter referred to as the “MTN Swipe and Win Promo”) is organized by Scancom PLC (MTN Ghana), a company operating in the mobile network operations and communications sector (hereinafter referred to as the “Organizer”).

These Terms and Conditions which are posted on the game portal and MTN website define and set the participation rules of the MTN Swipe and Win Promo and determine the winners of the game. Participation in the Mega Promo constitutes express and unconditional acceptance of these Terms and Conditions in full.

2. DEFINITION AND INTERPRETATIONS

SMS: A text message sent over the mobile network, used here as one of the channels to join, play, and receive notifications about the MTN Swipe and Win Promo.​

Terms and Conditions: The set of rules published on the game portal that govern participation in the MTN Swipe and Win Promo, including eligibility, gameplay, charges, and prize awarding.​

USSD: A short code–based interactive menu (here, dialing *5030#) that allows users to subscribe, buy credits or points, check information, and manage participation in the MTN Swipe and Win Promo.​

MTN Swipe and Win Promo: An MTN Ghana trivia quiz gam e where participants answer true/false questions via SMS, USSD, or web, earn points and game credits, and stand a chance to win daily, weekly, quarterly, and grand prizes.​

MTN Swipe and Win Promo Website: The dedicated web portal (https://megapromo.mtn.com.gh) where users can subscribe, log in, play, buy credits or points, manage their account, and obtain information about the promo and its rules.​

Participant: Any MTN subscriber who is at least 18 years old, has the legal capacity to participate, and has opted into the MTN Swipe and Win Promo.​

MTN Subscriber: A person or entity using MTN Ghana’s mobile services (prepaid or postpaid) whose mobile number (MSISDN) is registered on the MTN network.​

Winner: A participant whose MSISDN is selected for a prize (via draw or by top points, depending on prize type) and who successfully satisfies the verification and claim requirements within the stated timelines.​

Organizer: MTN Ghana, the company that operates the mobile network and is responsible for organizing, managing, and fulfilling the MTN Swipe and Win Promoand its prizes.​

MSISDN: The mobile phone number used by the participant to register and take part in the MTN Swipe and Win Promo, and which is used to track participation, points, and prize eligibility.​

Active Service User: A participant whose subscription to the MTN Swipe and Win Promo is valid and not opted out during the relevant period (day, week, quarter, or campaign window) for prize eligibility.​

Prize: Any reward offered in the MTN Swipe and Win Promo, including cash via MoMo, the Hyundai Tucson vehicle, and the cash prizes, granted under the conditions set out in the Terms and Conditions.​

The clause headings in these Terms and Conditions have been inserted for convenience of reference only and shall not be taken into consideration in its interpretation.

Words and expressions defined in any clause will for the purpose of these Terms and Conditions, bear the meaning assigned to the words and expressions in that term/condition.

Any reference to the singular includes the plural and vice-versa.

Any reference to the natural person includes the legal person and vice-versa and references to any gender includes references to the other gender.

3. THE MTN SWIPE AND WIN PROMO

This MTN Swipe and Win Promo is exclusively a knowledge and intellectual trivia quiz contest, where Participants play by answering ten (10) true or false questions. Players earn points for correct answers and can win prizes daily, weekly, quarterly, and the grand prize. The MTN Swipe and Win Promo is available through SMS, USSD and web platforms.

4. ELIGIBILITY

Every MTN Subscriber, whether postpaid or prepaid, who has reached the age of eighteen (18) years and has the legal capacity to participate (hereinafter referred to as the “Participant”), is eligible to participate in the MTN Swipe and Win Promo.

5. DURATION

The game begins on XX/XX/2026 and ends on XX/XX/2026.

Participants can join the MTN Swipe and Win Promo Mega Promo during this period. Once a Participant has opted into the MTN Swipe and Win Promo for free, they will remain active participants and be required to pay until they opt-out or the MTN Swipe and Win Promo ends.

6. HOW TO JOIN THE GAME

7. HOW TO BUY ON-DEMAND GAME CREDITS

To continue playing the MTN Swipe & Win Promo, you can purchase additional on-demand game credits. Here’s how:

8.                HOW TO BUY EXTRA POINTS

If you wish to buy extra points for the MTN Swipe and Win Promo, follow these steps:

9. HOW DO I OPT-OUT?

To stop participating in the MTN Swipe and Win Promo, you can opt-out at any time:

10. GENERAL RULES

During the MTN Swipe and Win Promo, the Participant may receive free informative messages about the MTN Swipe and Win Promo, subscription renewal, game credits available or other useful information on the game.

The Participant is strictly prohibited from:

●       Using electronic equipment that allows him/her to participate with multiple connection numbers (MSISDNs) simultaneously.

●       Using multiple MSISDN accounts with multiple access points.

●       To disclose and/or publish on any websites, forums, social media, etc., information relating to his/her participation in the game, including:

●       collected questions and answers,

●       other information that could influence the participation of other participants.

●       Use of computer software or/and hardware (including, but not limited to, modems, algorithms, bots, etc.) that could potentially provide an unfair advantage over other Participants.

If even one of the above reasons is established, the Organizer has the right to exclude the Participant from the MTN Swipe and Win Promo. In this case, the Participant has no claim against the Organizer for the credits she has paid, as well as for any prize she may have won up to that point.

11. TECHNICAL CONDITIONS

To participate in the game, the following technical conditions are recommended:

(i) Internet access: a stable internet connection (4G or WiFi) with a minimum bandwidth of 100 Mbps and a speed of 50 Mbps.

(ii) End-user device: a smartphone, desktop or tablet. For smartphones and tablets, the operating system must be iOS 15 or later or Android 13 or later. The use of virtual machines for the game is not permitted.

(iii) Web browser: The latest version of Chrome, Safari or Mozilla Firefox with cookies and JavaScript enabled.

(iv) Firewall: The firewall must be deactivated.

(v)  Device Performance: The device should have sufficient processing power and memory to run the game smoothly. A minimum Dual Core processor, RAM 8 GB and ROM 256 GB is recommended.

(vi) Software Updates: It is recommended to keep your device's operating system and browser updated to the latest version to avoid compatibility issues.

The MTN Swipe and Win Promo website and system have been designed to ensure that Participants who meet the required technical conditions can take part in the game without the outcome being influenced by external factors, such as the type of end-user device, the quality of the computer network or internet connection.

If the MTN Swipe and Win Promo is fully interrupted due to network issues (e.g. a network outage), the Participant does not lose the quiz credits used during the interrupted quiz round and will have the opportunity to replay the quiz by answering the next set of questions. Partial network disruptions lasting only a few milliseconds have no impact on the outcome of the MTN Swipe and Win Promo.

The Organizer shall not be liable for failure to access the website and/or participate in the MTN Swipe and Win Promo if this is due to events beyond its control. In particular, the Organizer shall not be liable for:

● external software and tools that are used to access the website and/or participate in the MTN Swipe and Win Promo, in particular if the damage is caused by the failure of the end device, data communications system or telecommunications infrastructure used,

● the actions of third parties for which the Organizer is not responsible,

●  lack of access to the website and the MTN Swipe and Win Promo due to force majeure.

12. CHARGES AND COSTS

If a Participant does not have sufficient balance, the daily renewal will not proceed. In such cases, the Operator will attempt renewal daily on fallback charges for subscription renewal for the Participant.

Fallback charges for subscription renewal in cases of insufficient balance will be as follows:

GHS 1.00: 8 points and 1 game credit

GHS 0.50: 5 points and 1 game credit.

These attempts will continue until the balance is sufficient for the subscription fee.

13.PRIZE STRUCTURE AND WINNER SELECTION

Each Participant (physical person) is entitled to receive only one prize per prize type for the entire duration the campaign period.

Participants and/or Winners are solely responsible for their actions and participation in the MTN Swipe and Win Promo. After the end of the MTN Swipe and Win Promo as well as the delivery of the Prizes, all obligations of Organizer in relation to the Prize shall cease to exist.

In case the registered subscriber entitled to the prize is a legal entity, the prize will be awarded to a user, provided that she submits a letter from the Managing Director or the legal representative of the legal entity, stating and confirming that she is the user of the specific call number (MSISDN), otherwise it will be cancelled and she will not be entitled to the corresponding Prize.

14. PRIZE FULFILLMENT

Daily Prize: The winner will receive the prize directly via MoMo without the need for additional contact.

Weekly Prize:

Winners will be contacted by MTN via phone call from the number 0244300000.

Winners must provide their details (name, address, MSISDN, etc.) to claim their prize.

If the winner does not provide the necessary information within seven (7) days, the prize will be forfeited and awarded to the next eligible participant.

Winners will be required to sign a declaration of acceptance of the prize.

Prizes will be delivered within 10 working days from the date the winner is confirmed.

Quarterly Prize

The Winner will be contacted by MTN via phone call from the number 0244300000.

The Winner must provide their details (name, address, MSISDN, etc.) to claim their prize.

If the winner does not provide the necessary information within seven (7) days, the prize will be forfeited and awarded to the next eligible participant.

The Winner will be required to sign a declaration of acceptance of the prize.

Prizes will be delivered within 10 working days from the date the winner is confirmed.

Grand Prize

The Winner will be contacted by MTN via phone call from the number 0244300000.

The Winner must provide their details (name, address, MSISDN, etc.) to claim their prize.

If the winner does not provide the necessary information within seven (7) days, the prize will be forfeited and awarded to the next eligible participant.

The Winner will be required to sign a declaration of acceptance of the prize.

Prizes will be delivered within 10 working days from the date the winner is confirmed.

15. ADDITIONAL PROVISIONS

The Organizer reserves the right to terminate the MTN Swipe and Win Promo before the stated end date and will notify Participants at least 14 days before the planned termination.

The decision to end the MTN Swipe and Win Promo will coincide with the end of the weekly prize competition and has no effect on the competition that lasts until the end of the game[AA1] [HA2] [AA3] . The Organizer is obliged to deliver the Prize by the first Sunday following the final day of the game, counting the Participants' points until its end.

The Prizes do not include any additional charges for taxes, which shall be borne by the Winner. The Organizer is only responsible for the provision of the specified Prizes and does not offer any other direct or indirect benefits related to them.

The Prizes are specific and personal. They are non-transferable, non-exchangeable, and cannot be substituted for any other prize.

Prior to or during the MTN Swipe and Win Promo and until the delivery of the Prizes to the Winners or any runners-up, the Organizer shall have the right to use the Prizes for advertising purposes without any claim on the part of the Winners.

The details of the Winners will be published on the MTN social media sites, the Website, provided that they have previously given their express written consent to their publication. In the event that a Winner does not wish to have their details published, their MTN number will be published with their four middle digits hidden.

For all Winners and Prizes the following applies:

●   Winners of the Prizes will be selected using an electronic system, which ensures that there will be no human intervention in the process of selecting the Winners.

●   The system will calculate the points collected and the time it took for each registered number (MSISDN) to collect them\

Providing personal data is required for participation in the MTN Swipe and Win Promo. The Organizer will ensure that all personal data is processed in compliance with the relevant data protection laws and will only be used for purposes directly related to the MTN Swipe and Win Promo.

For each action taken in the MTN Swipe and Win Promo, the dialing number (MSISDN), through which the registration to the MTN Swipe and Win Promo was made, will be registered in an electronic system, for the purpose of participation in the MTN Swipe and Win Promo and its functions, as well as for the ranking of the winners of the quiz. In addition to participation in the MTN Swipe and Win Promo, the records which will be kept of the Participants' MSISDNs will constitute full proof of participation in the quiz game, its validity, and the MSISDN from which it originated.

Participant data will be processed in accordance with the relevant legislation, for the following purposes:

●  To conduct the MTN Swipe and Win Promo, specifically to award the Prize, verify that the Participant meets these Terms and Conditions, request for testimonials, and handle any complaints.

●  To defend against or pursue legal claims.

Participant data will be processed during participation in the MTN Swipe and Win Promo. After this period, data will be processed only for the period and to the extent permitted by law.

In matters not regulated by these Terms and Conditions, the relevant provisions of generally applicable Ghanaian law shall apply.

Nothing in these Terms and Conditions shall limit the consumer's rights under the laws of Ghana.

15. ACCEPTANCE OF TERMS AND CONDITIONS

By participating in the MTN Swipe and Win Promo, the Participant confirms their acceptance of these Terms and Conditions. The Participant waives any right to challenge the validity of these Terms and Conditions.

For more information or assistance, please contact us at:

Website: Visit https://megapromo.mtn.com.gh

Customer Care: 0244300000